Thought you mind find an email I just sent to Virgin Mobile UK interesting reading:
"This message is from Hilary Smith's husband as Hilary is currently in hospital having had a brain operation two days ago. She has, in these two days, used her mobile a lot as it is her only link to family & friends. You have charged her £55 and locked her account. She has called you a couple of times, as have I. You advised that she cannot use her phone again till 16th December despite her requests to upgrade her package to let her keep in contact with the outside world. I can't believe you have unwilling to assist a long term customer in a time of terrible ordeal even, as she is simply asking to be able to pay for more access in the short term. I would like to see Mr Branson's reaction the treatment you have subjected Hilary to. I wonder, do you have the courage to let him see this email?
Please do something now."
I'll post any response.
This is the lady we were all praying for on Monday, and the soulless virgin sees her only as a number. i am furious
Blessings to everyone and Virgin you will lose accounts over this if not dealt with soon.
"This message is from Hilary Smith's husband as Hilary is currently in hospital having had a brain operation two days ago. She has, in these two days, used her mobile a lot as it is her only link to family & friends. You have charged her £55 and locked her account. She has called you a couple of times, as have I. You advised that she cannot use her phone again till 16th December despite her requests to upgrade her package to let her keep in contact with the outside world. I can't believe you have unwilling to assist a long term customer in a time of terrible ordeal even, as she is simply asking to be able to pay for more access in the short term. I would like to see Mr Branson's reaction the treatment you have subjected Hilary to. I wonder, do you have the courage to let him see this email?
Please do something now."
I'll post any response.
This is the lady we were all praying for on Monday, and the soulless virgin sees her only as a number. i am furious
Blessings to everyone and Virgin you will lose accounts over this if not dealt with soon.
No comments:
Post a Comment